(239) 326 1545

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(239) 326 1545

  • Home
  • About
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  • Book Online
  • Contact
  • FAQ

Frequently Asked Questions

Why Emerald Cleaning Services?

Experience | Attention to Detail |Customer Satisfaction |Greener, Eco-friendly Products Available

Are you insured?

Yes. We are insured and fully bonded. 

What about pets?

During service we recommend that you do keep your pet somewhere they will be comfortable — not all of our furry friends like the sound of vacuums or unfamiliar people in their space. Let us know how you'd like to handle your pet ahead of time to keep them safe and happy.

What are your cancellation and rescheduling fees?

Many of our services require a 24-hour notice of cancellation. Cancellation fees depend on the nature of the project and they start at $150 flat fee or 50% of the quoted price - whichever is higher. There is no rescheduling fee the first time, and a $50 fee thereafter. 

How do you quote a project?

Upon your interest in our services we schedule a brief location visit with one of our Team Leaders for a more accurate quote. Our quotes includes travel time, labor and products. 

Do you provide your own cleaning supplies?

Absolutely! We provide all the essential cleaning equipment and supplies to guarantee a thorough and efficient cleaning service — from high-quality cleaning agents to specialized tools for different surfaces.

Is tipping expected?

Tipping is a personal decision when it comes to any service and is ultimately up to your discretion based on the quality of the work and your satisfaction. 

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EMERALD CLEANING SERVICES, LLC

Emerald Cleaning Services is a Florida licensed, insured and bonded company proudly serving the community since 2020

(239) 326 1545 | info@emeraldgroupofnaples.com

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